Support

Reporting a problem in the game

For an answer to be worth anything, please include:

• your iPhone model and iOS version;
• the world and the moment where it happens;
• what you expected, and what happened instead;
• a screenshot or a video, if it can be seen.

Answer within three working days. A reproducible fault is fixed in an update, and you are told when it ships.

Lost progress

Progress is saved on your device, not on a server. It therefore disappears if the game is deleted, and it does not follow you from one phone to another. Do write if it was lost some other way: that is a fault, and we want to know.

Purchases and refunds

In-app purchases are collected by Apple, never by the publisher. Refund requests therefore go to Apple, at reportaproblem.apple.com. If a purchase was charged but not delivered in the game, write to us as well: that one is on us.

Ideas, remarks, criticism

All of it is read. The game has already changed more than once because of one sentence from a player.

Press and streaming

Videos, live streams and screenshots are free to make, with no permission to ask. For high-resolution images or early access, write to contact@pizzadansleciel.fr.